At Rivers and Springs, each product is personally handcrafted and customized as per the customers’ need. On receiving the order, the customised process begins, which means, each product is carefully handcrafted and customized ‘just for you’ – Hence our company works on a ‘no return’ – ‘no refund’ – ‘no cancellation’ policy’.

Resin is fluid and has a mind of its own. It flows and binds on its own beauty which makes the outcome perfectly imperfect yet the handcrafted imperfections of the medium do not affect the functionality of the product.

Yet, in the event that your order arrives damaged in any way, please email us as soon as possible at hello@riversandsprings.com with your order number and a clear uncut/ unedited/ box opening video, clearly showing the condition of the product received. 

Please know without a clear uncut/unedited box opening video, no complaints will be considered.

We guarantee the unbreakable nature of Resin. Each product is delicately handcrafted, carefully packed, and personally shipped to ensure the genuineness of each order.

We are fully confident that our products at Rivers&Springs have no defects whatsoever and are premium by all means. 

If there is an issue with your order or functionality of the product, do reach out to us – hello@riversandsprings.com and we will surely get back to you.